Office Communications Server 2007 R2 Response Group Service fails after applying the July 2010 cumulative updates

Download of the July 2010 cumulative update for Office Communications Server 2007 R2 Hotfix (KB968802) is temporarily suspended.

After applying the Office Communications Server 2007 R2 July 2010 cumulative updates to the Office Communications Server 2007 R2 Enterprise Edition or Standard Edition servers the Response Group Service will have to be restarted when:

  • New Response Group objects have been created

  • Existing Response Group objects have been updated

  • A call is routed to the new or updated Response Group objects

In the scenario described above a incoming call to a Response Group Agent from the Office Communications Server 2007 R2 Conferencing Service could fail.

Workaround

To workaround this issue, restart the Response Group Service on the affected Office Communications Server 2007 R2 Enterprise Edition or Standard Edition front end servers.

  • Microsoft will address this issue by providing its customers with a September 2010 update for Office Communications Server 2007 R2.

  • The Office Communications Server 2007 R2 July 2010 cumulative updates are temporarily unavailable for download from the Microsoft Update web site.

See more details at KB2401878.

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